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From86US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

1270 Hinemaru Street, Rotorua, New Zealand
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Queen Room
Max:
2 persons
315 sq. feet 
Bed options:
2 King Size Beds
City view
Shower
Heating
Check Prices
Superior Queen Room
Max:
2 persons
315 sq. feet 
Bed options:
1 King Size Bed
City view
Shower
Heating
Check Prices
Superior King Room
Max:
2 persons
315 sq. feet 
Bed options:
1 King Size Bed
Shower
Heating
Check Prices
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Center
Rotorua2000 ft
Airports
Rotorua Regional (ROT) 5.3 mi
Tauranga (TRG) 43.2 mi
Bus
Bus stop 1.2 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Off-site parking lot
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Locker room
  • Elevator
  • Vending machines
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Hiking
  • Horseback riding
  • Cycling
  • Golf course
  • Fishing

Guest Parking

  • Electric kettle

Services

  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Board games
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Indoor swimming pool
  • Garden area
  • Spa & wellness center
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

1270 Hinemaru Street, Rotorua, New Zealand
Map view
street view
1270 Hinemaru Street, Rotorua, New Zealand
Nearby
1000 Hinemoa St
Polynesian Spa
900 ft
booking office 1220 Hinemaru St
Tamaki Maori Village
1300 ft
Mall
Central Mall
1700 ft
Spa Center
The Spa Rotorua
1400 ft
1 Queens Drive Government Gardens
Arawa War Memorial Statue
1900 ft
1 Queens Drive
Sulphur Point
1900 ft
Unnamed Road
Geothermal Walking Track
1400 ft
Restaurants
Ciccio Italian Cafe
800 ft
1262 Fenton Street
Yaki Yaki
500 ft
1087 Hinemoa Street
Amazing Thai Restaurant
700 ft
1246 Fenton Street
Spring Festival Dumpling
800 ft
1240 Fenton Street
burger fuel
800 ft
Fenton Street
Herbs & Spice Thai Restaurant
1000 ft
1133 Eruera Street
Cobb & Co. Rotorua
1800 ft
209 Fenton Street
Steam 100% Pure Vegetarian Indian Restaurant
1000 ft
1129 Hinemoa Street Rotorua

Reviews and Ratings

Reviews from guests about their experience.
62%
loved their spa retreat and can’t wait to return.
6.2/10
Nice
Rooms
5.8
Location
7.8
Service
6.8
Dining
5.0
Guest reviews
6.2/10
based on 5 reviews
8.0
8.0/10 based on 2919 reviews
Jonathan
United Kingdom, January  2025
6.6/10

My stay at the hotel had its ups and downs. The location was prime with nice views, but the rooms felt a bit outdated and in need of maintenance. I had some hiccups during my stay, particularly with the bathroom cleanliness and dining options that were lacking. The staff were pleasant and did their best to accommodate us, but overall, it left me wanting more.

Rooms
6.0
The room was spacious with a lovely lake view, but the bathroom was in need of a deep clean and the decor felt dated. I’d rate the room a 6 out of 10 for cleanliness.
Service
7.0
While the staff were kind and did their utmost to help, I felt that they were a bit overwhelmed, leading to longer wait times for service during peak hours.
Location
9.0
The location was really nice, with easy access to the city center and beautiful views of the lake. It felt like a great spot for exploring the area.
Dining
5.0
Dining options were limited, and there was a noticeable wait for our food during dinner. Breakfast, unfortunately, could also use a bit more variety.
Facilities
6.0
The facilities could definitely use some updates, especially considering the price point. Some areas looked like they were being renovated, which gives hope for improvements.
Billy
United Kingdom, December  2024
5.4/10

I had high hopes for my stay, but the experience was marred by various issues. My room was clean, but had a stark view and poor Wi-Fi which really affected my stay. The staff was mostly positive despite a rough start at reception. The location was lackluster with little to see nearby, and while the dining options were decent, they left me wanting more. Overall, it felt like the hotel was past its prime and didn't quite meet expectations.

Rooms
5.0
The room was clean but had a view of thermal pipes and poor Wi-Fi due to its location between routers.
Service
7.0
While check-in was rough, most of the staff were pleasant and quick to offer assistance during my stay.
Location
5.0
The hotel was situated in a rundown area, far from the main attractions, which was disappointing.
Dining
6.0
The restaurant had decent food, but the service was slow, and I felt disregarded during dinner.
Facilities
5.0
The spa facilities were underwhelming, with lukewarm pools that didn't provide the expected experience.
Naomi
United Kingdom, December  2024
6.6/10

I had quite a mixed experience at this hotel. While the service was decent and the location is good for exploring Rotorua, the room I stayed in was quite tired and in need of an update. The breakfast left much to be desired, although the pool area was a nice touch. Overall, I think the price for what is offered does not really add up, making it less ideal for future visits.

Rooms
5.0
The room was small and in dire need of refurbishment, with old decor and insufficient lighting.
Service
7.0
The service was generally good, but there were moments of confusion, like when the receptionist took my phone without saying anything.
Location
9.0
The location is convenient, within walking distance of the Polynesian Spa and Eat Street, which makes exploring easy.
Dining
5.0
The breakfast was quite limited to a continental style, which was disappointing for the price. The evening offerings in the executive lounge were also underwhelming.
Facilities
8.0
The pool area was well-maintained and provided a nice atmosphere for relaxation.
Jack
United Kingdom, December  2024
7.8/10

I had a good stay overall, but there were a few drawbacks. The room had a fantastic balcony with a lovely view of the lake, which I truly enjoyed, but it was really hot, and that made my comfort a bit of a struggle. The staff were warm and accommodating, especially when I needed help finding toothbrushes. However, some small issues in the club lounge and dining experience detracted a bit from an otherwise pleasant visit.

Rooms
7.0
The room was spacious and well-equipped, but it lacked some comfort due to excessive heat and no chairs on the balcony.
Service
9.0
The service was generally pleasant, especially the front desk staff who went above and beyond to help me find toothpaste.
Location
9.0
The hotel is in a great location with easy access to the lake, restaurants, and attractions, making it very convenient.
Dining
6.0
The dining experience was somewhat lacking, particularly due to limited breakfast options and some service hiccups.
Facilities
8.0
The swimming pool was a highlight; it was large and warm, perfect for relaxing.
Juliet
United Kingdom, November  2024
5.0/10

The hotel boasts a great location with easy access to the town, but my experience was marred by several service issues and a lack of facilities. The room itself was adequately clean and the beds were comfortable, but I expected more from a supposed luxury establishment. Overall, not the best experience, especially considering what was promised, leaving me unsure if I would return.

Rooms
6.0
The room was clean and had comfortable beds, but it was not ready upon our arrival. It was reasonably spacious, though the bathroom felt a bit outdated.
Service
5.0
I found the service lacking, particularly the unavailability of room service and critical information being missed during check-in.
Location
8.0
The hotel is conveniently located for accessing the town's attractions and restaurants, making it easy to explore without a car.
Dining
5.0
Dining options were quite limited, as room service wasn't available, and we were directed only to a vending machine.
Facilities
5.0
There were few facilities available; notably, the Club Lounge was closed during our stay, which was a significant disappointment.
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Check-in
20Apr2025Select date
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21Apr2025Select date
Rooms and Guests2 Guests, 1 Room